COOKIE & PRIVACY POLICY
This website is operated by Portmill Engineering Limited, a company registered in England and Wales. We are committed to protecting the privacy and personal data of individuals and business contacts who interact with our website, workshop, and services.
This policy explains how we collect, use, store, and protect personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. It applies to personal data collected online, in person, by telephone, or via email.
Company Name: Portmill Engineering Limited
Registered Address: 109 Nathan Way, London, SE28 0AQ
Email: sales@pmautocare.co.uk
Telephone: 020 8854 2644
Portmill Engineering Limited is the Data Controller and determines how and why personal data is processed.
This policy applies to:
- Individual customers
- Fleet operators and business customers (B2B)
- Website visitors
- Enquiry, booking, and contact form submissions
- Communications with our workshop and administrative staff
We may collect and process the following categories of personal data:
Individual & Business Contact Data
- Full name
- Company name (for fleet or business customers)
- Email address
- Telephone number
- Business or billing address (where applicable)
Service & Vehicle Data
- Vehicle registration number
- Make, model, and engine details
- Service, repair, and diagnostic history carried out by us
- Fleet account references and authorisation details
Technical & Usage Data
- IP address
- Browser type and device information
- Website usage and interaction data collected via analytics tools
We only collect data that is necessary, relevant, and proportionate to our services.
Personal data is used for the following purposes:We may collect and process the following categories of personal data:
- Responding to enquiries and service requests
- Managing bookings, diagnostics, repairs, and servicing
- Administering fleet and business accounts
- Communicating service updates, quotations, and approvals
- Improving website performance and user experience
- Maintaining internal records, quality control, and training
- Complying with legal, regulatory, and accounting obligations
We do not use personal data for intrusive marketing activities and we do not sell personal data.
We process personal data under one or more of the following lawful bases:
- Performance of a contract – providing vehicle services and fleet agreements
- Legitimate interests – operating and improving our business and services
- Consent – where explicitly requested and granted
- Legal obligation – accounting, tax, and regulatory compliance
Personal data may be shared only where necessary with trusted third parties, including:
- IT and website hosting providers
- Booking, invoicing, or payment service providers
- Professional advisers (accountants, legal advisers)
- Regulatory or law enforcement authorities where legally required
All third parties are required to process personal data securely and in accordance with UK GDPR.
For fleet and business customers, we may process additional operational data required to manage accounts, authorise work, and provide reporting. This may include vehicle utilisation, service schedules, and approval records.
Such data is processed solely for contractual and operational purposes and is not shared beyond agreed service arrangements.
We retain personal data only for as long as necessary to:
- Provide services and manage ongoing relationships
- Meet contractual and warranty obligations
- Comply with accounting, tax, and legal requirements
Retention periods vary depending on the type of data. Data is securely deleted or anonymised once it is no longer required.
Cookies are small text files placed on your device to enable website functionality and improve user experience.We may collect and process the following categories of personal data:
How We Use Cookies
We use cookies to:
- Ensure essential website operation
- Analyse traffic and site performance
- Improve usability and content relevance
Types of Cookies Used
- Essential Cookies – Required for core website functionality
- Analytics Cookies – Used to understand visitor behaviour (e.g. Google Analytics)
- Functional Cookies – Store user preferences where applicable
Cookie preferences can be managed at any time via our cookie consent tool.
We apply appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, loss, or disclosure. Access to personal data is restricted to authorised personnel only.
While we take all reasonable precautions, no method of online data transmission can be guaranteed to be completely secure.
Under UK GDPR, you have the right to:
- Access your personal data
- Request correction of inaccurate or incomplete data
- Request erasure where legally applicable
- Restrict or object to processing
- Withdraw consent at any time
Requests can be made by contacting sales@pmautocare.co.uk. We may request verification of identity before responding.
While we take all reasonable precautions, no method of online data transmission can be guaranteed to be completely secure.
Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party sites.
This website and our services are intended for individuals aged 18 years or older.
We may update this policy periodically to reflect legal, regulatory, or operational changes. Updates will be published on this page.
For questions relating to this policy or how personal data is handled, please contact us:
Effective from: 14 December 2025